Refund policy
Returns & Refunds (Digital Products)
Digital Product Policy
All products sold on this website are digital downloads and are delivered electronically. No physical items will be shipped.
Due to the nature of digital products, all sales are final and we do not offer returns, exchanges, or refunds once a purchase has been completed.
Exceptions
If you experience any of the following issues, please contact us and we will be happy to help:
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You have not received your download link
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The file is corrupted or will not open
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You received the wrong file
Please email us at hello@celebrately.co.uk and we will resolve the issue as quickly as possible.
Personalised / Edited Templates
For editable templates or personalised items, it is the customer’s responsibility to:
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Check all spelling, dates, and details before finalising
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Ensure the product meets their needs before purchase
As these items are customised or accessed instantly, they are non-refundable.
European Union – Digital Content
By purchasing a digital product, you agree to immediate access to the content. This means you waive your right to the 14-day cooling-off period under EU consumer regulations.
Need Help?
If you have any questions before purchasing, feel free to contact us at hello@celebrately.co.uk — we’re always happy to help.